For small business startups, investing in a customer relationship management (CRM) system might seem like overkill. After all, it’s easy enough to manually keep track of customers and sales when you’re small.

But, as you grow, it can be difficult to stay on top of your sales process by just using spreadsheets. You want a single program that allows you to track new leads, match them with suitable products and follow their progress through the sales cycle. That’s where CRM systems come in.

Get to know your customers

According to Gartner Research, the global value of CRM systems will hit AU$51.5 billion in 2017. That’s a lot of money! For every dollar businesses spend on CRM software, they receive AU$7.90 back in cost savings, increased productivity and improved customer engagement.

CRM systems do this by gathering data about customers, sales and products, and making it easy to access. IT doesnt have to stress your IT budget either, as there are a range of cloud-based CRM systems becoming very affordable.

For success in today’s competitive business world, you need to connect with your customers and spread the word about your business. A CRM system can help you do just that, so check out what’s on offer to get your business humming.

7 hardware and software vulnerabilities you should address now.

Research from Spiceworks, a network of IT professionals, highlighted more than 70% of respondents rated security as their top concern for 2017. Here are nine things that should be keeping you up at night…

Aging hardware

Sure, software is the greater risk, but many hardware vulnerabilities are software-based. That’s why you should be auditing and planning to remove:

  • Computers with conventional BIOS, because they can’t run Secure Boot, which helps to prevent malware loading during the boot process.
  • Old routers, which can have serious vulnerabilities.
  • Drives that don’t self-encrypt. Self-encrypting drives (SEDs) need a password (in addition to the OS login password), and the technology automatically encrypts and decrypts data on the drive.

Tired software

Getting your hardware straight will almost always involve spending money, but fixing up software could be as simple as running those free updates you never got around to. Here’s what to look at:

  • Unpatched or out-of-date operating systems: Windows XP died three years ago and MUST BE REMOVED!
  • Unpatched or out-of-date software: It’s highly risky to run unpatched versions of Microsoft Office, especially older versions like Office 2003, and 2007. They can give a hacker access to the rest of a system, with particularly nasty consequences for your data!
  • Legacy (old school) custom apps. Get onto the software provider and have those specialist programs either upgraded or replaced
  • Unpatched web browsers: No browser is entirely free of security flaws. Always, always run the most recent version of Internet Explorer, Chrome, Firefox and any others.

We are always happy to provide FREE software audits for your home or small business. Contact us today!

If you use Google’s label system to sort your Gmail messages, you can create a mail filter to apply one of those labels to new messages that meet the filter’s rules — like the name of the sender. If you do not have a label for the recipient set up before creating the filter, you can make them both at once.

To set up a filter for a regular email correspondent or group of contacts, log into your Gmail account on the web, click the gear icon on the right side of the window and select Settings. At the top of the Settings screen, click “Filters and blocked addresses.”

When you set up a filter in Gmail for messages from specific senders, you can choose an existing label or make a new one.

At the bottom of the screen, click “Create a new filter.” In the Filter box, fill in the information for the email senders you want to group under a filter. When you are finished, click “Create a filter with this search” in the bottom right corner of the box.

As an alternative, you can set up a filter from the search box in your Gmail inbox. Enter your keywords, click the magnifying-glass icon and then the small black arrow in the search windows to get the “Create a new filter” link.

Once you have clicked the “Create a filter with this search” link and have proceeded to the next screen, turn on the checkbox next to “Apply the label” and choose a label from the drop-down menu next to it. If you do not have a ready-made label in the list, choose “New label” and create one.

When you have all the rules in place, click the “Create filter” button at the bottom of the box to sort incoming messages. If you want to modify a filter’s behavior, return to the “Filters and blocked addresses” tab in the Gmail settings, find the filter in the list and click the edit (or delete) button to the right.

The current version of the operating system — the Windows 10 Anniversary Update — allows you to block out the time of day you normally use the computer and prevent those automatic restarts that happen after new software is installed. You can set up to 12 “active hours” when Windows is not permitted to restart itself, so if you tend to use the computer at night, you can set different active hours and let the PC restart during the day when you are away. (Some test versions of Windows 10 allow 18 active hours, an option that may appear in future system updates.)

The Windows 10 Anniversary Update includes an “active hours” setting that lets you choose when you do not want automatic restarts.

To set your active hours, go to the Start menu and choose Settings, or just press the Windows and I keys on the keyboard. On the Settings screen, select Update & Security and then Windows Update. On the Update Settings area, tap or click “Change active hours.” On the Active Hours screen, set the start and end times in which you want to avoid restarts and click the Save button.

If Windows has installed new updates and has a restart pending that you want to get out of the way, you can temporarily bypass your active hours settings with a preferred restart time. To do that, go back to the Settings app to Update & Security and Windows Update, and then select Restart Options. On the next screen, set a customized time for the PC to restart. You can also get it over with by selecting the Restart Now option on the Windows Update screen.

Allowing the Chrome browser to save your login and password information for website accounts is safer now than it used to be with the Smart Lock security feature that Google introduced last year for its Chrome software. Like a standard password manager program, Smart Lock saves and syncs passwords across the computers and mobile devices you use with your Google account. You can see the stored list in the Chrome settings or by logging onto your account and visiting passwords.google.com; you may also need to supply your computer’s main user password if you use it to log into the machine.

Google is not the only browser creator to offer a built-in password manager. Mozilla Firefox and Opera have their own version of the feature, as do Microsoft’s Edge and Internet Explorer browsers. Apple includes password-management tools with its Safari browser (as well as with its iCloud Keychain service and the Keychain Access software that comes with the Mac’s operating system).

Designed to securely store website passwords behind the password for your Google account, the Smart Lock feature is typically on by default in the Chrome browser for desktop and Android systems.

Some security experts recommend using a stand-alone password manager instead because many programs work across different platforms, provide strong-password generators and use higher levels of encryption for stored data.

Using the browser’s password manager to remember your login information can be convenient and may help avoid the tendency (and weak protection) of using overly simple passwords — or the same password across multiple sites. But while most browser-based password managers have upped their security protections, some risks can remain, especially if your computer or master-account password is breached. For example, the synced password data of some users may have been compromised after Opera’s servers were attacked over the summer.

If you do not want to use a separate app or keep your passwords written down on paper in a secure location, Google’s browser has one of the better-protected integrated password managers. But again, keep in mind that hacks can happen. As extra precautions, set up passwords or PIN codes to get into your computer and mobile devices, make sure you have two-step verification turned on for your Google account and encrypt the synced data stored on Google’s servers with a passphrase.

If you are or know someone who is visually impared then there are features on smartphones to make them more usable for you.

The three major mobile platforms — Apple’s iOS, Google’s Android and Microsoft’s Windows Phone — all include tools and features to help users with low or impaired vision, as well as those with hearing or motor-skills issues. Apple and Microsoft also have accessibility features built into the macOS and Windows desktop operating systems, as do some Linux distributions.

Apple’s latest version of its mobile operating system, iOS 10, includes several new features for those with visual impairments. For example, you can invert or filter screen colors in the Display Accommodation controls, or use the device’s camera and flash as an illuminated digital magnifying glass with the Magnifier feature.

Apple’s iOS 10 software includes a Magnifier feature that lets you use the device’s camera like a digital magnifying glass.

You can find all of Apple’s assistive iOS 10 features in the system settings. To get there, tap the Settings icon on the home screen, select General and then Accessibility. Once in the settings, you can turn on the VoiceOver feature, which audibly describes what is on the screen and can be controlled with touch-screen gestures or a Braille display. Some people have even used the VoiceOver feature and Siri to recite the text from iBooks aloud. The voice-activated Siri assistant can handle voice commands and control certain apps.

The iOS Accessibility settings include a Zoom function, controls for making the onscreen text bigger and an Accessibility Shortcut to reach the system’s assistive features quickly by triple-clicking the Home button. The system can even provide audible text corrections when you type.

As for training with using the Accessibility settings, Apple’s support site has a collection of illustrated technical support articles. The Mac for the Blind website sells training packages for using Apple products and can provide personalized support over Skype, FaceTime, Messages or telephone. The American Foundation for the Blind has a list of resources for iOS users.

Helpful sites around the web like iMore and iAccessibility (which offers suggestions for specialized apps, accessories and training videos) are among the resources available for those who want to better learn how to use the assistive features of iOS.

Need help setting up these accessibility features then Get in Touch today.

Did you know that Windows 10 can run in two different modes, Tablet mode and desktop mode.

Because Windos 10 can run on touch-screen devices as well as traditional mouse-and-keyboard desktop systems, Windows 10 has a Tablet Mode that shifts the user interface from a “point-and-click” to “a tap-and-drag” method of input. This makes it easier to take advantage of the touchscreens on some laptops and tablet-laptop hybrid models, but it can also be awkward if you did not intend to use Windows 10 that way.

It is possible that Tablet Mode got turned on accidentally in the Windows 10 Action Center, the panel of shortcuts to system settings and controls that opens when you click the dialogue box icon on the bottom-right corner of the screen. You can also open the Action Center when you press the Windows and A keys, tap four fingers on the laptop’s trackpad or swipe left from the right edge of the touch screen.

When the Action Center pane is open, it can be easy to inadvertently tap the Tablet Mode square in the grid of other controls and turn on the feature. To switch back to the regular Windows 10 desktop interface, open the Action Center again and tap the Tablet Mode square again to turn it off.

You can change the way Tablet Mode behaves in the main Windows 10 settings. Go to the Start menu, open Settings and select System. On the next screen, choose Tablet Mode. Here, you can set the computer to always open in desktop mode when you log in, ask before switching between modes, or hide the taskbar and its icons if you are using the computer like a tablet.

Switch between Tablet and Desktop mode by clicking the Notification Icon and then pressing the Tablet mode button.
Tablet mode enabled.

Yahoo Inc. revealed Wednesday (14 December 2016) that it suffered a security breach in August 2013 that affected more than 1 billion member accounts, twice as many as in its 2014 hack.

As in the earlier attack, the 2013 intruders apparently were not able to acquire credit card information, bank account data or unencrypted passwords. But they may have had access to Yahoo YHOO, -0.03%   members’ names, email addresses, telephone numbers, dates of birth, hashed passwords and, in some cases, security questions and answers.

The advice given for the first breach still stands. If you have a Yahoo email account, what should you do?

1. Change your password. Even though Yahoo says it will notify potentially affected users, change your password anyway to make sure. Do it now. Yahoo is phasing out security questions and encouraging users to sign up for their Account Key service, which can authenticate your account through your smartphone. That’s not a bad option. (If, for some reason your Yahoo account still asks you security questions, change them immediately.)

It shouldn’t have to be said in 2016, but people still do it, so … for the love of God, don’t use the same password on multiple sites. That only makes it easier for hackers to hop from one of your accounts to another. If you do recycle passwords, stop it, and go change those ones too.

Read: Facebook’s Mark Zuckerberg is just like you and me — and got hacked because of it

Other tips: Avoid obvious passwords like “password” or “me123” or common terms that can be easily guessed. Mix up letters, numbers and symbols.

If you want more peace of mind, change the security questions for any of your other accounts that may have them. For example, if one of your Yahoo security questions was “What’s your favorite sports team,” and your online bank account asks the same security question, you might want to change it in case your Yahoo answer was stolen and now some hacker in Russia now knows you’re an Eagles fan.

2. Set up two-factor authentication. Passwords are inherently flawed, but two-factor authentication is the best way to secure them. When you’re updating your account, Yahoo will ask you if you want to do this. Do it. Essentially, it will send a text message to your smartphone with a unique login code each time you log into your account. Yes, it can be a pain. But it will also make it much less likely that someone else will be able to access your account.

3. Keep an eye on your account. While it’s hard to say what to look for, look for things that don’t look right. Are there emails in your “sent” box that you didn’t send? Are you getting shady-looking emails that ask you to click on links? Or official-looking emails asking for your password, or other personal information? Don’t fall for it. Remember, constant vigilance is the price of free email.

And if you’re one of those people snickering, “Who still uses Yahoo email?” go check yourself. If you once had a Yahoo account but you don’t use it anymore, log back on, delete what’s in there, and officially close it. Ten-year-old data can bite you in the butt just as easily as current information.

When choosing a smartphone for your child, factor in the amount of parental control you want to have over the device, and the types of phones already used by other family members. Cost and flexibility may also be considerations. Before making a decision, it may be useful to have a chat with the child about what the phone will be used for — and how to behave with it.

The online Parent Tech Guide describes the differences between Google’s Android system and Apple’s iOS software. The site highlights Android’s looser control over what app developers can do, but notes the greater number of versatile third-party parental control apps available; some versions of Android support user profiles that can be somewhat restricted. In comparison, Apple generally keeps a tighter grip over its iOS system and the apps that run on it, although additional device management software can also be downloaded.

Apple’s restrictions settings for iOS not only block access to the App Store (and certain types of content), but also control built-in apps, features and settings on the iPhone.

Google includes parental controls for its Google Play Store. Apple’s restrictions settings for iOS not only block access to the App Store (and certain types of content), but also control built-in apps, features and settings on the iPhone. In a phone-to-phone comparison late last year, the Tech Fix column found iOS superior to Android for overall parental controls.

Over the years, Apple’s more strictly curated App Store has had fewer problems with malware and privacy-invading apps, but the gap has closed and both companies have stepped up defenses to keep children from running up the credit card bill with unsupervised in-app purchases. The Google Play Family Library and Apple’s Family Sharing tools for iOS allow family members to manage and share digital content purchased from their respective online stores.

Both Android and iOS include built-in device tracking for locating the phone on a map.

Android is an open-source operating system that has been adapted by many manufacturers to run on their own hardware, which can mean cheaper phone but a less consistent user experience. Apple makes its own hardware and software for its mobile gadgets (as well as for its laptop and desktop computers), so its products tend to work well together. The company also has its own trade-in program that may be useful when the child is ready for an upgrade; iPhones have traditionally had a better resale value than their Android counterparts.

For many parents, buying that first phone for a child is the easy part, but there are plenty of resources online for dealing with the social and safety aspects of smartphone ownership. For example, the Common Sense Media site has a “Cell Phone Parenting” section with a collection of articles to help parents manage their children’s smartphones. Connect Safely, a nonprofit technology education organization, has a helpful nine-page PDF called “A Parent’s Guide to Mobile Phones” that offers advice and tips for those getting ready to take the plunge.

The major smartphone platforms include settings that can make the devices simpler to use for people who require bigger text, the ability to zoom, high-contrast displays, audio cues and narration, or assistance with the touch screen. In recent versions of the Android and iOS systems, these controls are kept in the Accessibility settings. (Last month, Apple even announced a new Accessibility website to guide users on the assistive features of its products; Google has a similar section on its own site.)

On an iPhone running iOS 10, open the Settings icon, select General and then choose Accessibility. In the Vision section of the settings, tap the On button next to Larger Text. On the next screen, turn on Larger Accessibility Sizes and use the slider to adjust the type to suit you.

The iPhone’s Accessibility settings let you adjust the size of the screen text for many apps.

The text size may not change for some apps, but you should see the new size in native iOS apps like Mail, Messages, Contacts and Calendar. If you find the iOS system font too spindly for comfortable reading, the Accessibility settings also offer a Bold Text option.

On an Android 7.0 device, open the Settings icon and select Accessibility. Tap Font Size and use the slider on the screen to select your preferred size. The Accessibility area’s Display Size controls let you similarly adjust the size of items on the screen.

Android software that has been customised by hardware makers and wireless carriers may have slightly different steps for selecting larger type, and older versions of Android have a Large Text button you can use to increase the size of the screen type. (The Google Chrome browser for Android has its own type-scaling controls in the app’s Accessibility settings.)

For those using Windows Phone 10 handsets, visit the Ease of Access area of the Settings for similar controls.

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