Your IT Guardian’s managed services provides a proactive monitoring solution to ensure your systems are operating 100% of the time.
As a small business owner you need reliable systems that enable your staff to operate with minimal disruption. Your systems should support your business and grow as you expand your business.
We can manage your desktop computers and your network devices. We use Ubiquiti managed network devices and manage your network from our management dashboard. We receive alerts when a device needs attention and most problems can be resolved without your knowledge.
We do not have a standard cost for our MSP services as we realise that each business is an individual with specific needs. So our first engagement with you is to meet so we get an understanding of your technology landscape and the services that you require. Then we tailor a managed services offering tailored to your specific needs.
The services we can include in our managed service agreement include:
- Microsoft 365 subscription (Office, Exchange Online, SharePoint, OneDrive)
- Cloud Backup (Microsoft 365, Google Workplace)
- Server Backup to the Cloud
- Business phone subscription (3CX)
- Managed Device Security
- Managed Network
Our Remote Management & Monitoring (RMM) services include:
- Patch management (Windows and 3rd party security updates)
- Device health (Hard drive status, Hard drive space, virus updates, etc)
- Managed security
- Customer ticketing system
- SLA Tracking
Our customer portal allows you to submit and manage the tickets you raise.
For more information about our plans, please contact us.